It's only right that the patients that use your practice should expect a certain level of hygiene on your premises. The fact is that people only visit a doctor's surgery or a clinic when they are feeling under the weather and the last thing they want is to leave it worrying about further infection.
Of course, many will be acutely aware of the fact that they too are a threat in terms of spreading infection, but what can you do to raise the confidence of the patients you serve so they feel comfortable coming to your team for advice, treatment and so on?
Discourage the attendance of virus sufferers
The first thing you can do to make the atmosphere in your waiting rooms and surgeries more comfortable is to make patients aware of the fact that if they are suffering from flu or norovirus or any other virus that is easily transmitted between members of the public that it is best for them to stay at home and rest. You can do this with carefully selected posters and with advice over the phone. It's a challenge to change people's attitudes but it's your duty to try.
Maintain excellent visible standards of hygiene
Keeping all public areas clean is an absolute must. There is no excuse for poor levels of hygiene in medical and care institutions. It is vital that you convey this message to the cleaning engineers you employ. It is also vital that you get hold of all the hygiene supplies and cleaning products that allow them to do their jobs. It ought to be someone's specific duty in your team to keep healthy stock levels of antibacterial wipes, disposable gloves, cleaning solutions, washroom supplies, waste management supplies and so on. Your patients will notice the difference when your premises are always spotless.
Never diverge from hygiene procedures
Perhaps the most important thing for you to do is to make sure your staff always follow the correct procedures in terms of hygiene. Make sure they are familiar with those procedures and recognize their importance. They ought to wear the right clothes in the right situations, use the proper measures to protect themselves and to protect patients and to do this visible so that patients can see that everything is completely above board. Lapses get noticed and patients do not tend to ignore them. This is purely because their confidence is undermined by the visual evidence that good practice is not being followed.